Many colleagues believe in the organizational measures like CRO for each agency. Why not make one step further and implement ISO-approved Management System for Records? Corresponding ISO standards ISO 30300/30301 were published at the end of 2011. This management system is very much alike (and compatible with) Quality Management System (ISO 9000). The details can be found here: http://isotc.iso.org/livelink/livelink/fetch/-8800112/8800136/8800147/11600905/N1235_ISO_Focus_MSR_article_-_January_2012.pdf?nodeid=12284781&vernum=-2 (article in ISO Focus, January 2012).
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